Privacy Policy

The autokeys.lv website is committed to protecting and respecting your privacy. We take necessary measures to protect personal data and prevent unauthorised use.

This Privacy Policy is prepared in accordance with Regulation (EU) 2016/679 (GDPR).

0. Data Controller

Data Controller:

  • SIA “Baltik Auto” (Registration No. 40003490175, VAT No. LV40003490175)
  • Legal address: Raiņa iela 36-8, Jūrmala, LV-2011
  • Actual address: Jūrkalnes iela 6, Jūrmala, LV-2011
  • E-mail for personal data requests: info@autokeys.lv

1. Personal data

Personal data means any information relating to an identified or identifiable natural person, such as: name, address, phone number, e-mail, IP address, order and payment information.

We may also process technical data: device and browser type, language, cookies data and other identifiers necessary for website operation and security.

2. Purposes of processing

  • Customer identification in the autokeys.lv online store
  • Providing services: placing, fulfilling and delivering orders
  • Handling returns and complaints
  • Issuing invoices and accounting records
  • Communication regarding an order
  • Information about products, services and offers — only with your consent

We process only the data necessary for these purposes and store it for the period required by law or business needs (for example, accounting and tax records).

2.1 Legal basis

  • Performance of a contract (placing and fulfilling orders).
  • Compliance with legal obligations (records, invoices, legal requirements).
  • Legitimate interests (website security, fraud prevention, service improvement).
  • Consent (e.g., marketing messages) — you can withdraw it at any time.

3. Disclosure to third parties

  • Delivery services and logistics partners — to deliver orders
  • Banks and payment systems — to process payments
  • IT service providers (hosting, technical support) — to keep the website running
  • Accountants and legal advisers — to meet tax or legal obligations

We do not share personal data with third parties for marketing purposes.

3.1 Transfers outside the EEA

Some payment services (e.g., PayPal) and technical providers may process data outside the European Economic Area. In such cases, transfers are carried out on lawful GDPR grounds (for example, using the provider’s contractual data protection mechanisms).

4. Your rights

  • Receive information about purposes, legal basis and retention periods
  • Access personal data we hold about you
  • Request correction of inaccurate or outdated data
  • Request erasure (“right to be forgotten”) where no legal grounds for retention exist
  • Restrict processing or object to processing
  • Receive data in a structured format (data portability), where applicable
  • Withdraw previously given consent
  • Lodge a complaint with the Latvian supervisory authority (DVI)

To exercise your rights, please contact info@autokeys.lv.

4.1 Complaints to the supervisory authority (DVI)

If you believe your personal data is processed unlawfully, you may contact the Latvian supervisory authority — the Data State Inspectorate (DVI).

5. Cookies and technical data

The website may use cookies and similar technologies to ensure proper operation, security, saving preferences and improving user experience. You can restrict cookies in your browser settings; however, this may affect certain website features.

6. Data security

We apply organisational and technical measures to protect data, including access control and security measures aimed at protecting the website and payment processes.

7. Changes to this Privacy Policy

We may update this policy from time to time to comply with legal requirements or improve data protection procedures. The current version is always available on autokeys.lv.