Terms & Conditions

These terms govern the relationship between SIA "Baltik Auto" (Registration No. 40003490175, VAT No. LV40003490175, legal address: Raiņa iela 36-8, Jūrmala, LV-2011, structural unit: autokeys.lv, Registration No. 91437804515, actual address: Jūrkalnes iela 6, Jūrmala, LV-2011) and the Buyer who places an order in the online store autokeys.lv.

1. General provisions

  • These terms apply to all orders placed on autokeys.lv.
  • By placing an order, the Buyer confirms acceptance of these terms.
  • Prices are shown depending on the customer group: including VAT (21%) or excluding VAT (0%) (for B2B EU with a valid VAT number and an approved account).
  • Prices do not include shipping — it is calculated during checkout.
  • All product images on the website are for illustrative purposes.
  • The Buyer undertakes to provide accurate information during checkout.

2. Order

  • Orders are placed online via autokeys.lv.
  • An order is considered accepted after confirmation on the screen and by e-mail.
  • If an item is out of stock, it cannot be ordered on the website.
  • If the provided data is incorrect or the Buyer cannot be contacted, the order may be cancelled.

3. Payment

  • Available payment methods: bank card (VISA/Mastercard), PayPal, online internet banking (depending on the selected country), bank transfer (SEPA/IBAN).
  • Payments are processed via secure payment services.
  • An order is considered paid after funds are received in the Seller’s account.
  • For bank transfers, bank details are shown at order confirmation and are also available in the email and in the order history in the customer account.
  • The Buyer is responsible for the correctness and timeliness of payment.

4. Delivery

  • Latvia — delivery to Latvijas Pasts parcel terminals (usually 1–2 business days).
  • Lithuania and Estonia — delivery to parcel terminals via the UNISEND partner network (usually 2–4 business days).
  • EU countries — delivery via Latvijas Pasts (Express Pasts EU); the cost is calculated at checkout and depends on destination and weight.
  • After dispatch, the Seller sends a tracking number to the Buyer’s e-mail.
  • For parcel terminal deliveries, a notification and PIN code are usually sent by SMS (depending on the operator).

5. Right of withdrawal and returns

  • The Buyer (consumer) has the right to withdraw from the purchase within 14 days after receiving the goods.
  • Returns are arranged via the “Product Return” form on the website (or by a written request via e-mail).
  • The goods must be unused, in original packaging, and in resalable condition.
  • Return shipping is at the Buyer’s expense to: SIA "Baltik Auto", Jūrkalnes iela 6, Jūrmala, LV-2011.
  • Refunds are made using the same payment method no later than 14 days from the date of the withdrawal notice.
  • The Seller may withhold the refund until the returned goods are received or proof of return shipment is provided.
  • The Seller may refuse a return if the goods are damaged, packaging is missing, or there are signs of use (except where deterioration results from handling necessary to establish the nature and functioning of the goods).

6. Dispute resolution

  • All disputes are resolved by negotiation or in the courts of the Republic of Latvia.
  • Complaints are accepted by e-mail: info@autokeys.lv or by post.
  • The Seller provides a written response within 15 business days (unless the law provides otherwise for a specific case).
  • Consumer rights information: https://www.ptac.gov.lv/

7. Personal data processing

  • By placing an order, the Buyer agrees to the processing of personal data for order fulfilment.
  • Contact details are used only for order communication and delivery arrangement.
  • For more information, see Privacy Policy on the website.